As we feature items sold through eBay, we thought it would be best to update you regarding eBay's Buyer protection policy.
Here is the program as presented by eBay itself, so you can be sure your order is secure and delivered to you promptly.
If you run into problems with an item, our buyer protection programs can help. We want you to shop with confidence on eBay:
- If you've had a problem with your purchase, we can help you if you don't receive your item, or if it doesn't match what was described in the listing.
- The eBay Resolution Center will guide you through the steps to take if you don't receive your item, or it doesn't match what was described in the listing
- If you bought a vehicle on eBay, you may be covered for the purchase price up to $50,000 through eBay Vehicle Purchase Protection.
- If you purchased business equipment, you may be covered for the purchase price up to $20,000 through Business Equipment Purchase Protection.
Step-by-step guide to buyer protection
Here's a step-by-step guide on how to use buyer protection:
Before you buy, check the listing. Review the seller's Feedback, terms of sale, item description, and shipping and payment methods. Make sure you're comfortable with the item and the terms the seller is offering.
Allow enough time to receive an item—usually 10 days. Keep in mind the seller needs time to receive and confirm payment and ship the item.
Email the seller, and make sure the seller can reach you. Follow up with the seller to get answers to your concerns. You can request the seller's email address or use the Ask a question link in the listing.
Check your email spam filter for messages. The seller may be trying to email you, but spam filters may be blocking the messages.
Check your own contact information. It's possible that the seller is trying to email you, but your contact information is out of date. To check or change your email address, go to the Account tab in My eBay and click the Personal Information link.
Call your seller. Request the seller's contact information and give the seller a call.
If you're not able to work things out with the seller, contact us so we can help. Click the My item hasn't arrived yet, what do I do? or What can I do when I get an item that's not as described? link and follow the instructions.
You'll be able to open a case and track steps that have been taken to resolve the problem. If the problem can't be resolved between you and the seller, and 7 days have passed since the case was opened, you can escalate the case to eBay. If your case qualifies for coverage through eBay Buyer Protection, eBay will refund your purchase price plus original shipping.
Important: You can open a case only through the eBay country site where you purchased the item.
Also, keep in mind there are deadlines for opening a case—usually within 45 days of making payment on an item.
Contact your credit card company. If we can't help you, your credit card company may be able to.
Most credit card companies provide some level of purchase protection. Contact your credit card company to learn more.
Leave Feedback. Leave honest, fair, factual Feedback. This will let other members know about your experience with the seller and help keep eBay a safe place for buying and selling.
Note: If you purchased items as a guest, your items become eligible for buyer protection only after you register as an eBay member (registration is free).